Frequently Asked Questions

You can write to support@jayanthikumaresh.com for any questions or clarifications.

We have created a simple and easy guide for you to watch and get familiar with the website.

All emails from the website will be sent from support@jayanthikumaresh.com. Sometimes it lands in the Updates or Promotions folder in your inbox. Please ensure that you add this email id to your contacts. This will ensure that mails from Jayanthi Kumaresh Academy of Veena is always in your primary inbox.

Only one spot can be registered for each account. This account is your credential to get into the live classroom so it cannot be shared across two people.

You can only register for one masterclass in one transaction. Simply complete the payment for one class and then register for another one.

We accept both Indian and International currency through our payment gateway provider, Razorpay.

The class will be conducted over Zoom. It would be good to have the Zoom app installed on your laptop or desktop.

Basically any device that supports ZOOM 🙂

While it is possible to view the class on the phone, for the best learning experience, we suggest that you join the class from a laptop, iPad, tablet or desktop with a larger viewing area so the finer nuances of playing are visible clearly.

The link to the class will be enabled 30 minutes before the beginning of the class. You will see the JOIN button enabled on your “My classes” dashboard of the Jayanthi Kumaresh Academy Website. Click on the JOIN button to enter the class. We have created a simple and easy guide for you to watch and get familiar with the website.

To give you the feel of a live session, the class recording is not available. Specific audio files and/or notations will be directly emailed to the participants depending on the type of class.

The lesson will be over Zoom. There will be a group of people in one class. We cannot have everyone play at the same time. While the artist teaches, everyone has to be on mute to listen and practice. There will be instances during the session when she will request a few from the group to unmute and play at a time.

At the end of each masterclass, the artist will share ideas on how to practice the lessons learnt during class effectively. If you have any specific doubts, you can always reach out to us at support@jayanthikumaresh.com and we will revert to you with a response from the artist.

The aim is to have at least one masterclass a month and they will be tailored to satisfy particular skill levels.

Each class will call out the pre requisites to register. At present, the Academy will focus on students with a minimum skill level, based on the class offered.

You can choose to get notified the next time particular class is offered, whether its upcoming (if the class is full) or a past class. We will send you one reminder the next time the class is offered. Watch this video to learn how to do it.

There may be coupons available for certain classes, either as early bird discount or special offers. The codes may be sent as emails to subscribers or announced on social media along with valid usage. When you register, you can type the coupon code and click “Apply Coupon” to avail this feature.

Yes, cancellation is possible and you can cancel from your “My classes” Dashboard. Cancellation is possible up to 24 hours before the class begins ( all times calculated in IST ).

The fees minus transaction charges will be refunded within 5-7 business days. There are many who are waiting for this opportunity so we do not want that spot to be wasted. Please cancel only under extreme circumstances.