{"id":350,"date":"2020-11-02T23:47:16","date_gmt":"2020-11-02T18:17:16","guid":{"rendered":"https:\/\/www.jayanthikumaresh.com\/academy\/?page_id=350"},"modified":"2025-09-30T17:21:55","modified_gmt":"2025-09-30T11:51:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.jayanthikumaresh.com\/academy\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p>[vc_section el_id=&#8221;faqs&#8221;][vc_row][vc_column][vc_tta_accordion style=&#8221;outline&#8221; shape=&#8221;square&#8221; color=&#8221;black&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;container faq_slider&#8221;][vc_tta_section title=&#8221;How can I contact you if I have any questions?&#8221; tab_id=&#8221;1604152016165-1f025d46-0a61f495-3c2cb72a-9ff1&#8243;][vc_column_text]You can write to support@jayanthikumaresh.com for any questions or clarifications.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the difference between a Masterclass and a Course?&#8221; tab_id=&#8221;1755866734097-6acc93e0-4ffcb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">At <\/span><b>JKAV <\/b><span style=\"font-weight: 400;\">(Jayanthi Kumaresh Academy for Veena), students have the opportunity to learn in two formats \u2013 LIVE Masterclasses and Pre-Recorded Courses.<\/span><\/p>\n<p><b>Masterclasses: <\/b><span style=\"font-weight: 400;\">Masterclasses are LIVE sessions held on ZOOM at a scheduled date and time. Students log in and learn directly from Dr. Jayanthi Kumaresh in an interactive class environment, making it a unique and engaging experience.<\/span><\/p>\n<p><b>Courses: <\/b><span style=\"font-weight: 400;\">Courses give students the flexibility to learn at their own pace and include:<\/span><\/p>\n<ul>\n<li><b>Curated Past Masterclasses<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Missed a LIVE Masterclass? No worries! JKAV offers recordings of select past Masterclasses, so students can purchase and learn from them as though attending the live session.<\/span><\/p>\n<ul>\n<li><b>Beginner, Intermediate &amp; Advanced Lessons<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0A structured learning path designed for every level of student \u2013 from beginners taking their first steps, to advanced learners aiming to refine their skills. (These lessons will be uploaded soon.)<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I register for a LIVE Masterclass on ZOOM?&#8221; tab_id=&#8221;1601193753819-5113709a-b075f495-3c2cb72a-9ff1&#8243;][vc_column_text]We have created a simple video that will guide you.[\/vc_column_text][vc_video link=&#8221;https:\/\/youtu.be\/fvtwhyuOfNI&#8221; el_width=&#8221;50&#8243;][\/vc_tta_section][vc_tta_section title=&#8221;How do I purchase a PAST Masterclass?&#8221; tab_id=&#8221;1755868124847-6e3d945f-b50cb72a-9ff1&#8243;][vc_column_text]We have created a simple video that will guide you.[\/vc_column_text][vc_video link=&#8221;https:\/\/youtu.be\/dAr0xWSucGQ&#8221; el_width=&#8221;50&#8243;][\/vc_tta_section][vc_tta_section title=&#8221;Why am I not seeing any emails from the website?&#8221; tab_id=&#8221;1604482318919-7f98151a-a274b72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">Sometimes the emails land in the Updates or Promotions folder in your inbox. Please check. If not, write to support@jayanthikumaresh.com.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I register for multiple Masterclasses or Courses in one transaction?&#8221; tab_id=&#8221;1601212991690-96fa41df-96c5f495-3c2cb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">You can only register for one masterclass\/course in one transaction. Simply complete the payment for the first and then register for the next.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I use one account to enroll multiple people?&#8221; tab_id=&#8221;1601213039098-88d823c2-1081f495-3c2cb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">No. Each account is meant for a single student only. Your account serves as your <\/span><b>exclusive login credential<\/b><span style=\"font-weight: 400;\"> to access classes and courses, and therefore cannot be shared or used by more than one person.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you accept only Indian currency or will you also accept International currency?&#8221; tab_id=&#8221;1601193753910-5092d906-4239f495-3c2cb72a-9ff1&#8243;][vc_column_text]We accept both Indian and International currency through our payment gateway provider, Razorpay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What platform will the LIVE Masterclass be conducted on?&#8221; tab_id=&#8221;1604152015070-7ef1eb72-a91bf495-3c2cb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">The class will be conducted over ZOOM. It would be good to have the ZOOM app installed on your laptop or desktop.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the technology requirements to attend the masterclass?&#8221; tab_id=&#8221;1604152014645-791ccc55-daf8f495-3c2cb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">Stable internet connection on a browser of your choice and any device that supports ZOOM \ud83d\ude42<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I attend the class from my smartphone ?&#8221; tab_id=&#8221;1604482724776-eb102e5b-ff51b72a-9ff1&#8243;][vc_column_text]While it is possible to view the class on the phone, for the best learning experience, we suggest that you join the class from a laptop, iPad, tablet or desktop with a larger viewing area so the finer nuances of playing are visible clearly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if I am unable to attend the class after registration? Can I access the recording later?&#8221; tab_id=&#8221;1755867669119-985098ca-e91bb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">Yes. If you are unable to attend the class due to a personal reason or emergency, you will still have access to the <\/span><b>recording of the session<\/b><span style=\"font-weight: 400;\">. Please refer to the FAQ on <\/span><i><span style=\"font-weight: 400;\">\u201cAre the recordings of the LIVE Masterclasses available for later viewing?\u201d<\/span><\/i><span style=\"font-weight: 400;\"> for detailed information on how to access your recording.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How will I join the LIVE Masterclass?&#8221; tab_id=&#8221;1601212950542-c40964fc-f917f495-3c2cb72a-9ff1&#8243;][vc_column_text]The link to the class will be enabled 30 minutes before the beginning of the class. You will see the JOIN button enabled on your \u201cMy classes\u201d dashboard of the Jayanthi Kumaresh Academy Website. Click on the JOIN button to enter the class. We have created a simple and easy guide for you to watch and get familiar with the website.[\/vc_column_text][vc_video link=&#8221;https:\/\/youtu.be\/kV4smsm3240&#8243; el_width=&#8221;50&#8243;][\/vc_tta_section][vc_tta_section title=&#8221;How do I access my purchased PAST MasterClass?&#8221; tab_id=&#8221;1755867257378-788f8548-49e9b72a-9ff1&#8243;][vc_column_text]Here is a video that will guide you through the process.[\/vc_column_text][vc_video link=&#8221;https:\/\/youtu.be\/iHkdRQm3xqY&#8221; el_width=&#8221;50&#8243;][\/vc_tta_section][vc_tta_section title=&#8221;Are the recordings of the LIVE Masterclasses available for later viewing?&#8221; tab_id=&#8221;1604152015504-750d397f-4474f495-3c2cb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">Yes. Recordings of LIVE Masterclasses will be available within 3\u20134 days after the session.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the recording is ready, you will receive an email from<\/span><b> Strings Attached<\/b><span style=\"font-weight: 400;\"> with step-by-step instructions on how to access your class. A support video is also provided to guide you through the process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your class recording will then be permanently available on this platform for you to revisit anytime.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will the artist see our playing individually? Will we get any practice time table after the class?&#8221; tab_id=&#8221;1604921104507-15b58ca5-4e47b72a-9ff1&#8243;][vc_column_text]The lesson will be over ZOOM. There will be a group of people in one class. We cannot have everyone play at the same time. While the artist teaches, everyone has to be on mute to listen and practice. There will be instances during the session when she will request a few from the group to unmute and play at a time.<\/p>\n<p>At the end of each Masterclass, the artist will share ideas on how to practice the lessons learnt during class effectively. If you have any specific doubts, you can always reach out to us at support@www.jayanthikumaresh.com and we will revert to you with a response from the artist.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How often will masterclasses be conducted?&#8221; tab_id=&#8221;1601213014464-6ff1307c-f7d0f495-3c2cb72a-9ff1&#8243;][vc_column_text]The aim is to have at least one masterclass a month and they will be tailored to satisfy particular skill levels.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How often will pre-recorded courses be available?&#8221; tab_id=&#8221;1755867575130-a41d3e63-569eb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">The aim is to have at least one course a month and they will be tailored to satisfy particular skill levels<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I attend masterclasses as a complete beginner student?&#8221; tab_id=&#8221;1604481980755-dd5708ae-7a6cb72a-9ff1&#8243;][vc_column_text]Each class will call out the pre requisites to register. At present, the Academy will focus on students with a minimum skill level, based on the class offered.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I avail coupons?&#8221; tab_id=&#8221;1604481899737-91f31baf-5df5b72a-9ff1&#8243;][vc_column_text]There may be coupons available for certain classes, either as early bird discount or special offers. The codes may be sent as emails to subscribers or announced on social media along with valid usage. When you register, you can type the coupon code and click &#8220;Apply Coupon&#8221; to avail this feature.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel my registration for a LIVE Masterclass?&#8221; tab_id=&#8221;1601213060313-a8a42886-d905f495-3c2cb72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">Yes. You may cancel your registration directly from your <\/span><b>\u201cMy Classes\u201d Dashboard<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cancellations are allowed <\/span><b>up to 24 hours before the class begins<\/b><span style=\"font-weight: 400;\"> (all timings are calculated in IST).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upon cancellation, your <\/span><b>fees (minus transaction charges)<\/b><span style=\"font-weight: 400;\"> will be refunded within <\/span><b>5\u20137 business days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>If it is less than 24 hours, instead of a refund you will be able to access the recording of the Masterclass.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel my purchase of a Course?&#8221; tab_id=&#8221;1755867844129-33e6798b-6a3ab72a-9ff1&#8243;][vc_column_text]<span style=\"font-weight: 400;\">No. Once purchased, a Course becomes available to you <\/span><b>immediately<\/b><span style=\"font-weight: 400;\">, and therefore cancellations or refunds are <\/span><b>not possible<\/b><span style=\"font-weight: 400;\">.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section el_id=&#8221;faqs&#8221;][vc_row][vc_column][vc_tta_accordion style=&#8221;outline&#8221; shape=&#8221;square&#8221; color=&#8221;black&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;container faq_slider&#8221;][vc_tta_section title=&#8221;How can I contact you if I have any<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_full.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-350","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - Jayanthi Kumaresh Academy Of Veena<\/title>\n<meta name=\"description\" content=\"Frequently asked questions FAQ about Jayanthi Kumaresh Academy of Veena. 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